ISO 9001/14001:2015 based QMS/EMS effective implementation and business sustainability
On behalf of Jack Sekhon & Associates Inc, we welcome you to our blog. This issue will primarily focus on ISO 9001/14001:2015 based QMS/EMS effective implementation and business sustainability. We look forward to providing the following services with an unparalleled product/service quality, competitive cost, and integrity/reliability:
- Exemplar Global Certified TPECS QMS, EMS & OHSMS Training
- Consulting for ISO 9001:2015 based QMS
- Auditing/assessment against ISO 9001/14001 & OHSAS 18001
- Transition from ISO 9001:2008 to ISO 9001:2015 based QMS
- Transition from ISO 9001:2008 to ISO 9001:2015 based QMS
- Environmental and OHS compliance evaluation
- Consulting for ISO 14001:2015 based EMS
- Consulting for OHSAS 18001 based OHSMS
- Vendor/contractor prequalification & surveillance
- Six sigma & lean manufacturing
- Project quality
Jack Sekhon, P.Eng
President, Jack Sekhon & Associates Inc.
Public Training Locations: Vancouver, Calgary, Edmonton, Toronto, Ottawa, Winnipeg, Regina, Saskatoon, Halifax and London
For on-site courses: Contact us
List upcoming courses during Sept-Oct in all cities.
Proven Strategies for Effective Implementation of ISO 9001/ISO 14001:2015
A number of high level factors determine the successful implementation of ISO 9001/14001:2015 based Quality/Environmental Management System. These factors could include: corporate culture, availability and caliper of resources, leadership, vision/mission, number/nature/complexity of products/services, governance model, external and internal organizational environment, nature and extent of regulatory regime, and needs and expectations of stakeholders.
Various organizations and consulting entities employ various strategies based on their expertise, experience, mindset and level of resources. Jack Sekhon & Associates Inc. have used the following chronological and sequential strategy with great success and effective outcomes and is pleased to share with you:
- Conduct a gap analysis of existing quality/environmental practices against ISO 9001/14001:2015 standard
- Assign a sponsor, establish a management team, and set up process team(s) to oversee the implementation in terms of direction and hands-on approach respectively during the project
- Provide process team(s) with process management awareness/training and risk management awareness/training to understand process approach, risk identification, risk assessment methodology, operational controls and risk mitigation options
- Provide executive management with awareness session on the ISO 9001:2015 relevant to their roles
- Conduct process identification of all products, services and outsourced processes including management processes using process team(s)
- Conduct conduct risk assessment of the processes identified above using process team(s) and identify the high risk processes based on a threshold
- Prepare scope of QMS and get quotes from external registrars. Evaluate the received quotes and select the competent and economically reasonable registrar
- Although quality manual is not directly required by the standard, however, a quality manual is highly recommended. Without the quality manual, the executive management will find it extremely difficult to grasp the requirements of the standards at the policy level. Prepare a draft manual incorporating requirements of the standards.
- Customize the draft quality/environmental manual with executive management engagement so that they become owners of the manual which reflect the organizational policies for the requirements of ISO 9001/14001:2015
- Assist the executive management in developing the strategic plan, quality/environmental policy and objectives.
- Establish documented information required by the standard and risk assessment. This information could include system procedures, operating procedures, work instructions, internal standards/specifications, and tools such as templates, databases, forms, checklists etc.
- Management team develops system procedures and associated process maps by following a pre-defined format.
- Process team(s) develop operating procedures and associated process maps by following a pre-defined format.
- Process team(s) develop tools such as checklists, forms, templates and database by following a pre-defined format
- Area management approves system procedures, operating procedures and tools by following a formal approval criterion.
- At this stage, your organization has a QMS/EMS on paper
- Provide awareness sessions to executive management on organizational QMS/EMS
- Provide train the trainers awareness sessions to process team(s) on organizational QMS with focus on operational processes
- Provide awareness sessions to employees on QMS/EMS operational processes by trained trainers
- Roll out QMS/EMS
- Provide roll-out assistance by issuing implementation questionnaires
- Provide internal auditing training to potential internal auditors
- Plan and conduct the internal audit using a process approach and risk based thinking and issue audit report and address the raised concerns
- Conduct a management review with executive management based on management review inputs of ISO 9001/14001:2015 and develop an action plan
- Implement the action plan raised during the management review
- External Registrar conducts stage 1 audit and issues a report summing concerns
- Address the issues raised during stage 1 audit.
- External Registrar conducts stage 2 audit and issues a report with concerns
- Address the issues raised during the stage 2 audit
- Celebrate the success and sustain the QMS/EMS by validating the assessed risks against the actual non conformances
- In recent years, sustainable development strategy for enterprises has become an important issue around the globe. There are four management systems (i.e. ISO 9001 Quality, ISO 14001 Environmental, OHSAS 18001 Occupational Health and Safety, and ISO 26000 Social Responsibility) that can help small and medium enterprises (SMEs) to create sustainable competitive advantages.
- ISO 9001 has contributed to better quality, higher productivity, greater customer satisfaction, and greater proﬁt. ISO 14001 has contributed to better environmental performance, greater eco-eﬃciency, greener products, and more transparency for and acceptance by external environmentally concerned stakeholders. OHSAS 18001 has contributed to safer and healthier workplaces, more eﬃcient work processes, improved employee perceptions of the working environment, and greater recruitment attractiveness. ISO 26000 has contributed to achieving higher social accountability and better employees’ quality of life. In short, implementation of management systems would generate beneﬁts for proﬁt (quality), planet (environment) and people (health & safety and social accountability) to become sustainable entrepreneurs. Today, these four management systems still have great potential for the companies those have not yet implemented them. While the gains of a whole range of sustainability certiﬁcates can be substantial in terms of risk control, improvement in business relationships with large companies, and good reputation, the question is being raised regarding how small and medium enterprises (SMEs) can achieve sustainable entrepreneurs.
INSIGHT INTO QUALITY
- Management is about arranging and telling. Leadership is about nurturing and enhancing. — Tom Peters
- Leaders don’t create followers, they create more leaders. — Tom Peters
- Even if you are on the right track, you get run over if you just sit there!
- Quality is about continuously rejecting the status quo.
- A customer is the most important visitor on our premises.He is not dependent on us. We are dependent on him.
He is not an interruption in our work. He is the purpose of it.
He is not an outsider in our business. He is part of it.
We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. —
- There is only one valid purpose of business; to create a customer.